Business English Vocabulary Online

PHONE CALLS

Unit 10: I'm terribly sorry

trouble (v)
1. If something troubles you, you think about it a lot and it makes you worry.
2. used to ask someone politely to help you

apologize (v)
1. to tell someone that you are sorry about something you have done

bug (n)
1. a mistake in a computer program

firm (adj)

draft (n)

contract (n)